Privacy Policy
Privacy
Effective Date: April 2026
Last Update: April 2026
Guadalupe Valley Women’s Health Care Center (“we,” “us,” or“our”) respects your privacy and is committed to protecting your information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website.
This Policy applies to website visitors, prospective patients, and individuals interacting with our website. It does not replace our Notice of Privacy Practices, which governs protected health information (PHI) handled in the course of providing medical care.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide Voluntarily
- Name
- Email address
- Phone number
- Mailing address
- Appointment request details
- General messages submitted through forms
- Any information you choose to provide
Important: Do not submit sensitive medical information through general website forms unless specifically instructed to do so through a secure system.
B. Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring URLs
- Click behavior and interactions
This information is typically collected through cookies, analytics tools, and similar technologies.
C. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- enable website functionality
- analyze traffic and usage
- improve user experience
- support marketing and advertising efforts
For more details, please see our Cookie Policy.
2. How We Use Information
We may use your information to:
- respond to inquiries and messages
- schedule or coordinate appointments
- send confirmations and administrative communications
- operate and maintain the website
- improve website performance and usability
- analyze trends and user behavior
- detect and prevent fraud or misuse
- comply with legal and regulatory requirements
- communicate about services, updates, and educational content
- conduct marketing and advertising, where permitted
3. No Medical Care Through Website Alone
Submitting information through this website does not establish a provider-patient relationship and does not constitute medical care.
Clinical care is provided only after formal intake and evaluation through appropriate channels.
4. How We Share Information
We may share your information with:
A. Service Providers (Business Operations)
- website hosting providers
- analytics providers (e.g., Google Analytics)
- communication platforms (email, SMS)
- scheduling systems
- payment processors
- telehealth platforms
These parties are permitted to use information only as necessary to provide services.
B. Legal and Regulatory Requirements
We may disclose information:
- to comply with applicable laws or legal processes
- to respond to lawful requests by public authorities
- to protect rights, safety, or property
- to enforce our policies
C. Business Transfers
In the event of a merger, acquisition, restructuring, or sale, information may be transferred as part of the transaction.
D. With Your Consent
We may share information with your permission or at your direction.
5. Healthcare Information and HIPAA
If you become a patient, your medical information is governed by our Notice of Privacy Practices, not this Privacy Policy.
HIPAA requires healthcare providers to maintain safeguards around protected health information and provide patients with a formal notice describing how their data is used and their rights.
This website Privacy Policy applies primarily to non-clinical interactions and general website use.
6. Reproductive and Sensitive Health Information
Because our services include gynecology, hormone-related care, and women’s health, we recognize that information related to reproductive health is sensitive.
We handle such information in accordance with applicable law, including enhanced federal privacy protections related to reproductive health data.
However, general website forms and communications are not a substitute for secure clinical systems.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information.
However:
- no website or internet transmission is fully secure
- we cannot guarantee absolute security
You provide information at your own risk to the extent permitted by law.
8. Electronic Communications
If you provide contact information, you consent to receive communications from us, including:
- appointment reminders
- administrative messages
- follow-up communications
- billing notifications
- service-related updates
Where permitted and consented to, you may also receive marketing or educational communications.
Important:
- Text messages and emails may not be fully secure
- Do not use these methods for urgent or sensitive medical issues
- Message and data rates may apply
You may opt out of non-essential communications at any time.
9. Third-Party Links and Services
Our website may include links to third-party websites or services.
We are not responsible for:
- their privacy practices
- their content
- their security
Use of third-party services is at your own risk and subject to their policies.
10. Children’s Privacy
This website is not directed to children under 18, and we do not knowingly collect personal information from children through the website except as permitted by law.
11. Your Privacy Choices
You may:
- request updates to your contact information
- opt out of certain communications
- manage cookies through your browser settings
Requests can be made using the contact information below.
12. Do Not Track Signals
Some browsers offer “Do Not Track” (DNT) settings. Our website may not respond to DNT signals due to lack of consistent standards.
13. Data Retention
We retain information as reasonably necessary for:
- business operations
- legal compliance
- security
- documentation
Retention periods may vary depending on the nature of the information.
14. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Continued use of the website constitutes acceptance of the updated Policy.
15. Contact Information
Guadalupe Valley Women’s Health Care Center
1255 Ashby Street,
Seguin, Texas, 78155
Phone: (830) 372-0600
Fax: (830) 372-0602
Email: admin@gvwhcc.com